Reference

Terms That Govern Your ziatigel Account

These terms set out the rules between you and ziatigel for every part of your account — from opening it to making deposits via DANA, OVO, or GoPay, to closing it.

Account Holder AgreementIndonesia-Eligible AccessWallet & Payment TermsFair Use Policy
ziatigel Terms That Govern Your ziatigel Account
CONTACT CHANNELS

How to Reach Us About These Terms

Live Chat Support Reach our support team directly through the chat icon in the lobby. We handle terms queries, account questions, and wallet concerns through this channel during operational hours.
Email Support Send detailed terms or account questions to our support address. Email is the right channel for written records of your query — useful for disputes or account review requests.
Account Help Centre The Help Centre inside your account covers common terms questions — withdrawal conditions, account limits, and how to submit a formal complaint about a terms-related issue.
ACCOUNT PROTECTIONS

How We Handle Your Account and Data

Account Security

Your account is protected with standard credential verification including OTP confirmation. We don't share your login details and require re-authentication for withdrawal requests tied to DANA, OVO, or GoPay.

Data Retention

We keep your account data for as long as your account is active and for a period after closure, in line with applicable financial and data rules. You can request a summary of data we hold via support.

Cookies and Tracking

We use session cookies to keep you logged in and to remember your lobby preferences. Analytics cookies help us fix navigation issues. You can manage cookie preferences from your account settings page.

Requesting Changes

To update personal details, correct account information, or request data deletion, contact support through live chat or email. Account changes that affect your wallet are verified before being applied.

Common Questions About Your Terms

Yes. Completing registration means you've accepted these terms in full. They apply to every session, transaction, and support interaction from that point forward.

We don't make material changes without notice. We'll inform you through your registered contact before significant updates take effect, so you have time to review them.

Raise it through live chat or email with your transaction reference. We'll review the wallet record against your account activity and respond with our findings within a reasonable timeframe.

We retain account records for a period after closure to meet financial and regulatory obligations. Contact support to ask specifically what data we hold on your account.

Eligibility depends on local law in your area. We don't make guarantees about access in every region — check whether online gaming is permitted where you are before registering.

Submit your request through the Help Centre or by email, outlining the decision and your grounds for review. Written submissions create a clear record for both sides to reference.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.