Reference

How We Run This Platform, Legally

Your account on ziatigel is governed by clear terms — covering how your data is handled, what you agree to when you join, and how to reach us if something needs to change.

Account TermsData & PrivacyCookie PolicyUser RightsContact & Disputes
ziatigel How We Run This Platform, Legally
POLICY CONTACT PATHS

Reach Us on Legal or Policy Matters

For questions about your account terms, data rights, or any policy matter, our support team handles these through the channels below. Players in Bandung and across Indonesia can reach the team in English via live chat or email — we aim to respond to policy-related queries within one business day.

Live Chat Open the chat widget from your account dashboard. Select 'Account & Legal' from the topic menu and describe your query. An agent will respond during operating hours.
Email Support Send your policy or legal query to our support address listed in your account settings. Include your registered account details so we can verify and respond accurately.
Account Help Centre Your account's Help section covers common policy questions — account closure, data access requests, and cookie preferences — with step-by-step instructions for each.
HOW WE HANDLE THIS

Data, Security and Account Integrity

We take the handling of your account data seriously. Here is what that looks like in practice — from the security measures on your login to how long we keep your records and what you can ask us to do with them.

Account Security

Your account is protected with OTP verification on every login. If we detect an unusual access attempt, the session is flagged and you will be prompted to re-verify before proceeding.

Data Retention

We keep your account and transaction records for as long as your account is active and for a legally required period after closure. You can request a summary of stored data through the Help Centre.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay. You can manage or clear cookies from your browser settings at any time.

Requesting Changes

To update personal details, request data deletion, or raise a dispute, contact support via live chat or email with your account ID. We process verified requests within the timeframe required by applicable law.

Legal and Policy — What You Need to Know

These are the questions we hear most often about how the platform operates from a legal and policy standpoint. If your question is not here, live chat and email are the fastest routes to an answer.

Access to ziatigel depends on local law and is available only where regulations permit. Check the registration page — if your region is eligible, you will be able to complete account setup.

We collect the information you provide during registration — name, contact details, and your chosen payment method such as DANA, OVO, or GoPay — along with standard session and transaction records.

Yes. Submit a deletion request through the Help Centre or via email support with your account ID. We will process it in line with applicable law, which may require us to retain certain records for a set period.

Contact us immediately via live chat, selecting 'Account Security' as the topic. We can place a temporary hold on account activity while we investigate and help you reset your credentials.

We notify you through your registered account when terms are updated. If you continue using the platform after the effective date, that constitutes acceptance of the revised terms as stated in your agreement.

Start a dispute through live chat with your transaction reference number. For issues specific to how the wallet processed the payment, you will also need to contact OVO or GoPay directly through their own support channels.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.